News: Financial Aid

FSA’s Next Gen Initiative Revamps

Monday, January 6, 2020  
Posted by: Bill DeBaun, Director of Data and Evaluation
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Last month, NCAN executive director Kim Cook previewed Federal Student Aid’s “Next Gen Digital and Customer Care Program, part of a broader initiative to simplify the process of applying for, managing, and repaying federal financial aid.

A fully revamped went live on Dec. 22 as part of FSA’s “Next Gen” efforts. Among other things, the website consolidates the previous functionality of,,, and some components of

The new website provides one front-end platform where users can create an account (FSA ID), look at their personalized dashboard with customer account information, use the Informed Borrower tool, review their personalized aid summary, simulate loan repayment, and make a payment.

The first online training module “Next Gen First Time Login to” is now available through FSA. Later this month FSA will add an additional training opportunity, “Navigating Next Gen”

As power users of, NCAN encourages its members to provide any feedback they have on the new experiences and to report back with any errors or pages that don’t look quite right.

NCAN will continue to keep members apprised of the Next Gen initiative’s progress.