Q: What if I previously took an individual course(s) and then decide I want to take a badge that contains that course? Will I have to retake the course(s)?
A: Yes, badge courses are set up to require you to take the courses in sequential order. Individual courses cannot be in inserted into a sequence.

Q: Do all units have video and audio?
A: All courses contain a video, which is the main source of the content. The majority of the courses have audio with the video. It will be noted in the "Start Here" section of each course if there is audio.

Q: Once I place the order for my e-learning course(s), how do I access the course(s)?
A: Upon completing the order for course, NCAN will send you an email confirmation within minutes. The email confirmation will contain a link to login and begin to take the course(s) you ordered. You may also login here to access the online learning management system.

Q: If I am having technical issues while taking a course, what forms of assistance are available to me?
A: Click on the "Help" button on the main landing page inside the e-learning system. You will see a variety of ways to reach out to Freestone for technical assistance.

Q: If I complete a course and decide to take additional ones, how do I register for those courses?
A: You must return to the NCAN Storefront Page and select the additional course(s) you would like to order.

Q: What if I have questions about the content or the quiz in a particular course?
A: Send an email to elearning@ncan.org and we will respond to your question(s).

Q: How do I find the courses I ordered?
A: Go to your NCAN Course Dashboard and click on "My Courses."

Q: How do I get my certificate of completion?
A: If you completed the full video and earned a passing score on the quiz, the course will automatically submit for processing and your certificate will be generated. You can return to your dashboard or "To Do" tab to retrieve your certificate.

Q: What if the course I ordered is not showing on my NCAN Course Dashboard?
A: Log out of the NCAN Course Dashboard and log back in to reset your course list. Remember, each individual needs to register for a course on their individual account, not via a supervisor or colleague's account.

Q: When I clicked on a resource link, it didn’t open; what happened?
A: Some resource links are links to PDF documents. Many browsers are set to automatically download PDF documents so check your downloaded files.

Q: What kind of accommodations are available for persons with disabilities?
A: All NCAN e-learning courses include closed captioning. Please reach out to elearning@ncan.org with additional questions